Last reviewed
In short
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. The calculators need JavaScript, and our pages for estate agents in France are in French with an English version. If anything on the site does not work for you, please tell us.
What standard do you aim to meet?
We aim to meet WCAG 2.2 level AA. WCAG is the international standard for accessible websites and level AA is the level commonly used as a target. It covers how a site works for people who use a keyboard, a screen reader, magnification or voice control, and for people with low vision, colour blindness or cognitive differences.
What have you done to make the site accessible?
- Every link, button and form field can be reached and used with a keyboard.
- The item that has keyboard focus is clearly outlined.
- A skip link at the top of each page takes you straight to the main content.
- Text and controls are designed to meet the WCAG colour contrast levels.
- Photos have text alternatives that describe them.
- Form fields have labels, and if something needs correcting the form shows a summary of the errors at the top.
- If your device is set to reduce motion, the site turns off animations and transitions.
- You can zoom to 400% without losing content or functions.
- Passages in French are marked as French so that screen readers pronounce them correctly.
Which parts of the site are not fully accessible?
- The calculators need JavaScript. If you cannot use them, our guides explain the same figures in text, for example the worked examples in our buying costs guide and our how much can I borrow guide.
- Our partner pages for estate agents in France are in French. Each has an English version, linked from the top of the French pages and available on our estate agents page.
How do I report an accessibility problem?
Please use our contact page, email us at this address or call us on 020 7566 0044. It helps if you tell us:
- the page address or the name of the page;
- what you were trying to do and what went wrong;
- the device, browser and any assistive technology you were using.
If you need information from this site in a different format, tell us what would help.
How was this site tested?
We last tested the site on 22 October 2026. We ran the axe-core automated checks for WCAG 2.2 levels A and AA on every page and fixed the issues they found: links in the footer text are now underlined, the message shown when a calculator cannot load is easier to read, and wide tables can be scrolled with the keyboard. The site has not yet been tested by an external auditor or with disabled users.
This statement was last reviewed on the date shown at the top of this page.